Terms of service

1. General Information

  • LuckyKween is a UK-based jewellery brand offering handcrafted jewellery through our online store at www.Luckykween.co.uk.
  • All items are crafted with attention to quality, but please note that minor variations may occur as a result of the handmade process.

2. Ordering & Payment

  • By placing an order, you confirm that you are at least 18 years old or have obtained parental consent.
  • Prices are listed in GBP (£) and include VAT where applicable. Shipping and handling fees will be added to the total at checkout.
  • We accept payments through Apple pay, credit/debit card, Shop pay, Google Pay and more.

3. Shipping & Delivery

  • We aim to dispatch orders within 1 to 2 days of receiving payment, unless otherwise stated for custom or pre-order items.
  • Delivery timelines may vary depending on the destination. Once dispatched, we are not responsible for delays caused by customs or other factors beyond our control.
  • Shipping rates and methods will be displayed at checkout.

4. Returns & Exchanges

  • We accept returns for non-customized items within 14 days of delivery, provided they are in original condition and packaging.
  • To initiate a return, please contact us at LuckyKweenn@gmail.com with your order number and reason for return.
  • Return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping service as we are not responsible for items lost during the return process.
  • Customized items (engraved or custom-sized pieces) are non-returnable unless they arrive damaged or faulty.

5. Product Care & Warranty

  • Our jewellery is crafted with high-quality materials. To maintain its condition, avoid exposure to chemicals, water, and extreme temperatures.

6. Intellectual Property

  • All content on the LuckyKween website, including but not limited to images, text, and designs, are the property of LuckyKween. Unauthorized use of our intellectual property is prohibited.

7. Privacy Policy

  • We value your privacy and are committed to protecting your personal information. For details on how we collect, store, and use your information, please review our Privacy Policy.

8. Limitation of Liability

  • LuckyKween shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of or inability to use our products or website.

9. Changes to Terms

  • LuckyKween reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of any changes.

10. Contact Us

  • For any questions regarding these terms, please contact us at:
    • Email: LuckyKweenn@gmail.com