Refund policy

Delivery Information

At luckyKween, we strive to deliver your jewellery as quickly and efficiently as possible. Here are our delivery options:

• UK Delivery: Enjoy free shipping on all orders within the UK! Your order will typically be dispatched within 1 day and should arrive within 2 to 5 days time.

• International Delivery:

  • Standard Shipping: £5.99 for all international orders.
  • America: Standard shipping is just £4.99.
  • Please allow 3 to 8 days for international orders to arrive, as delivery times may vary based on location.

Once your order is dispatched, you’ll receive a confirmation email with tracking information.

Returns Policy

Your satisfaction is our priority! If you’re not completely happy with your purchase, we offer a straightforward return policy:

• Return Period: You have 14 days from the date of delivery to return your items.

• Condition for Returns: Items must be in their original condition, unworn, and with all tags attached.

• How to Return: To initiate a return, please contact our customer service team at LuckyKweenn@gmail.com. We’ll provide you with a return authorization and instructions for sending your item back.

• Refunds: Once we receive your returned item, we will process your refund within 5 to 10 business days. Please note that the original shipping cost is non-refundable.

If you have any questions about our delivery or returns process, please don’t hesitate to reach out. Thank you for choosing LuckyKween!